• 5:00 PM – Registration: Grab your badge, conference kit, and start networking!

• 5:00 PM – Sponsor Row Opens

• 5:00 PM – Bar Opens

• 6:00 PM – Dinner

• 8:00 AM – Breakfast

• 9:00 AM – Opening Remarks

• 9:30 AM – Unveiling the Hottest Trends in Member Engagement

• 10:45 AM – AI and Your CFI Strategy

• 12:00 PM – Lunch

• 1:15 PM – Empowering Financial Institutions: Integrating AI-Driven Risk Management Across the Customer Journey

• 2:15 PM – Navigating the Digital Frontier: Evolution of Lending and Collections in the Digital Age

• 3:30 PM – Breakout Sessions
  • New User Onboarding & Training
  • Member Service in the Digital and AI Age
  • Conversational AI Unleashed: Transforming Customer Engagement with Human-like Interactions
  • Birds of a Feather

• 4:30 PM – Freetime

• Evening Activities:
  • 6:00 PM – Escape Room
  • 7:15 PM – Axe Throwing
  • 7:00 PM – Mixology Class
  • 6:45 PM – Giants vs LA Dodgers @ AT&T Park (not Eltropy sponsored)

• 8:00 AM – Breakfast

• 9:00 AM – Innovation Showcase

• 10:45 AM – Stump the Product Experts

• 12 Noon – Lunch & Table Talks

• 1:00 PM – Breakout Tracks:
• Platform / Analytics
  • 1:00 – 1:25 PM – Next Level Digital Member Services
  • 1:30 – 1:55 PM – Video Banking on Unified Platform
  • 2:00 – 2:25 PM – Contact Center Voice Release
  • 2:30 – 2:55 PM – Analytics Deep Dive
  • 3:00 – 3:25 PM – Lobby & Appointment Management
  • 3:30 – 3:55 PM – Next Level Digital Member Services (repeat)
  • 4:00 – 4:25 PM – Video Banking on Unified Platform (repeat)
• AI
  • 1:00 – 1:25 PM – AI for Members: Utilizing AI-powered virtual agents to streamline frontline interactions across digital platforms and phone systems
  • 1:30 – 1:55 PM – AI for Employees & Management: Enhancing decision-making and operational efficiency through AI insights
  • 2:00 – 2:25 PM – AI for Members: Utilizing AI-powered virtual agents to streamline frontline interactions across digital platforms and phone systems (repeat)
  • 2:30 – 2:55 PM – AI for Employees & Management: Enhancing decision-making and operational efficiency through AI insights (repeat)
  • 3:00 – 3:25 PM – AI for Members: Utilizing AI-powered virtual agents to streamline frontline interactions across digital platforms and phone systems (repeat)
  • 3:30 – 3:55 PM – AI for Employees & Management: Enhancing decision-making and operational efficiency through AI insights (repeat)
  • 4:00 – 4:25 PM – AI for Management: Enhancing decision-making and operational efficiency through AI insights
• Integrations
  • 1:00 – 1:25 PM – Core Integrations
  • 1:30 – 1:55 PM – LOS Integrations
  • 2:00 – 2:25 PM – Collections/Payments Integrations
  • 2:30 – 2:55 PM – Marketing Automation Integrations
  • 3:00 – 3:25 PM – Core Integrations (repeat)
  • 3:30 – 3:55 PM – LOS Integrations (repeat)
  • 4:00 – 4:25 PM – Collections/Payments Integrations (repeat)
• Birds of a Feather
  • Digital Conversations Platform
  • POPi/o to Eltropy Unified Platform Migration
  • Appointment and Lobby Management
  • MessagePay
  • SWIVEL
  • Effectiv
  • Emerge Community & Academy

• 4:30 PM – Freetime

• 6:00 PM – Reception

• 6:30 PM – Celebration Dinner

• 8:00 AM – Breakfast

• 9:00 AM – Q & A with Eltropy Customer Success
  As we draw the curtains on eMerge 2024, we invite you to join us for a special Q&A session with Eltropy’s Leadership Team. This session is an invaluable opportunity to engage directly with our executives, gain deeper insights into our vision and strategy, and chart the path forward together.

• 10:00 AM – Conference Wrap Up

• 11:00 AM – Hotel Check-Out

Travel Home. We’ll see you in 2025!