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Industry’s First AI Stack for CFIs That Integrates Generative AI and Deep Learning AI with Digital Conversations Platform

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Eltropy AI Stack
Credit Unions and Community Banks require a Large Language Model (LLM) that can adapt to industry’s data nuances, enabling better comprehension of employee-member interactions, accurate identification of key actions and events, and the development of contextual understanding.
Our industry’s first proprietary LLM model is built on top of industry optimized RNN (Recurring Neural Network) that power our AI solutions like IVA Agents, Conversational Intelligence and upcoming Agent Assist.
Industry's first LLM for CFIs

Intent Analysis and Generative Responses

Elevate AI with Fine-Tuned Intent Analysis: Train models on domain data via CFI datasets, boosting accuracy and contextual understanding for personalized responses. Unveil the future of AI interaction.

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Eltropy Intent Detection
Eltropy Conversation Designer

Conversation Designer

Effortlessly create and manage AI Agent conversational experiences using the drag & drop Conversation Designer. Non-technical users design flows, intents, and responses without coding. Enable collaborative, effective interactions with AI Agents through streamlined processes.

Emotion & Sentiment Tracking

Emotion and sentiment tracking is a process of analyzing and understanding the emotional content and sentiment expressed in conversations. Using natural language processing (NLP) techniques, this approach identifies and categorize emotions such as happiness, sadness, anger, fear, and more, as well as determine the overall sentiment of the communication, whether it is positive, negative, or neutral.
Eltropy AI - PII and Compliance

PII & Compliance

Leveraging advanced machine learning algorithms, our AI system can automatically detect and redact PII from conversations, ensuring that sensitive information is masked or removed to protect user privacy and comply with data privacy laws like GDPR and CCPA. This AI-driven approach streamlines the process of identifying and handling PII, mitigating the risk of data breaches and ensuring regulatory compliance for Credit Unions and Community Banks dealing with large volumes of sensitive data in Digital Conversations.

AI User Scoring and Performance Monitoring

Assess the quality and effectiveness of interactions between users and members by analyzing various metrics such as user satisfaction, response accuracy, and engagement levels. Our AI models are trained with industry data to provide scores that measure the success of conversations, enabling supervisors to help agents to enhance the conversational experience and optimize the agents performance.
User Scoring by Eltropy LLM AI

Our AI Solutions

Intelligent
Virtual Agents

Automate your Contact Center Voice and Chat Conversations.

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Conversational Intelligence

Unlock Actionable Insights in Voice, Chat and Text Conversations.
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Smart
Agent Assist

Assist your Contact Center agents to better serve your members.
Coming Soon

Digital Conversations. Anytime. Anywhere.

  • Rated #1 by CUNA
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